Williamson County Communications Outage

(LAST UPDATED 12/27/20 AT 12:06 AM)

Due to the continued instability of the regional network, the Williamson County Emergency Communications Center (9-1-1) is continuing to experience intermittent outages. If you are in an emergency, continue to dial (615) 790-5550.

When you call, please be prepared to provide your name and location to the dispatcher.

AT&T has provided an update page with information about their recovery progress at  https://about.att.com/pages/disaster_relief/nashville.html

AT&T customers and others experiencing a cellular outage may be able to utilize their mobile phone to place calls and to send and receive text messages while connected to WiFi. To activate WiFi calling, follow the instructions below:


 iPhone Users:

  1. Be sure you are connected to a working WiFi network
  2. Go to settings and click “Cellular”
  3. Click on “Wi-Fi Calling”
  4. Slide “Wi-Fi Calling on This iPhone” to ON
  5. Click “Enable” Wi-Fi Calling
  6. Follow the prompts to enter your home address and then click “Verify address. or confirm” 

Android Users:

  1. Pull down the notification shade and long-press the Wi-Fi icon to enter Wi-Fi settings.
  2. Scroll to the bottom and select “Wi-Fi Preferences”.
  3. Tap “Advanced”.
  4. Select Wi-Fi Calling and flip the switch to “On”.

If you have a monitored burglar, fire, or medical alarm - your alarm may not currently notify emergency responders. The only reliable way to currently request police, fire, or medical assistance in Williamson County is by calling: (615) 790-5550.

Williamson County Alternate Numbers

Department Alternate Number
Williamson Emergency Communications (9-1-1) (615) 790-5550
Williamson Medical Center (615) 282-6046
Brentwood Emergency Communications (9-1-1) (615) 371- 0160