Public Information Lines

Public Information Line

Williamson County Emergency Management (WCEMA) has launched a Coronavirus Public Information Line effective at 9:00 a.m. Central time on Tuesday, March 31. The hotline number is (615) 595-4880 and will be available from 9 a.m. to 4 p.m. Central Monday through Friday. 

Individuals with concerns about their health should contact their primary health care providers.

If you have a question, and would like to be contacted, fill out the Williamson County Emergency Management online contact form.  

Text Opt-In System

Williamson County Emergency Management has also launched an opt-in text service for Williamson County Coronavirus updates.

To opt-in to the text update service, individuals can text keyword WCCOVID to 888-777

The text service is free and will offer all the latest developments and impact information related to the ongoing public health emergency in Williamson County.

A few examples of what information residents can expect to receive after opting-in:

  • Links to County and City facility closure lists
  • Links to County and City event cancelation notices and updates
  • Health reminders
  • Newsflashes from the County and City regarding  unforeseen impacts of the Coronavirus

WCCOVID Messages

Messages Date
The City of Fairview is hosting a FREE drive-through mask distribution event on Friday, Sept. 25th from 9am -11am at Fairview City Hall. 9/15/20
FSSD offers Free Meal Curbside pickup for anyone 18 and under and not in-person in the schools: 9/9/20
The COVID-19 testing site at the Williamson Ag Center (4215 Long Lane) is closed today, September 7th. It will reopen Sept. 8th. 9/7/20
Williamson County Schools Update regarding State Health Department Changes to COVID-19 Case Reporting: 9/4/20
TN Department of Health Updates Reporting Format for COVID-19 Cases, More Here: 9/3/20
The COVID-19 testing site at the Williamson Ag Center will be CLOSED on Labor Day, September 7th: 9/3/20
Masks are still required in County facilities. Businesses are also able and encouraged to require masks before entry. 9/1/20
The Williamson County face covering order expires today, Aug. 29th, at 11:59 PM. More here: 8/29/20
Gov Lee Signs Excecutive Orders 59, 60 and 61, extending previous orders and provisions: 8/28/20
Free COVID-19 testing continues at the County Ag Center on 4215 Long Lane, Mon - Fri from 8:30 AM - 12:30 PM. No appt. necessary. 8/25/20
Due to a positive COVID-19 test, the County Clerk’s Office Is closed for business today, Aug. 21. It will re-open on Mon, Aug. 24. 8/21/20
The W. C. Judicial Center (135 4th Avenue, North-Franklin) will return to normal business operations on Monday, August 17, 2020, at 8:00 a.m. 8/15/20
Due to a positive COVID-19 test, the Judicial Center will close on Fri, Aug 14. For reopening updates, visit 8/13/20
Williamson Health Department and Emergency Management Update: Spanish Resource Page and COVID-19 Testing - 8/12/20
FREE drive-through mask giveaway Friday, August 14th from 9 AM until 11 AM at the Fairview City Hall (7100 City Center Way) 8/11/20
Fall Household Hazardous Waste Collection Event in Williamson Postponed: 8/11/20
For COVID-19 Resources and Info in Spanish, visit our website | Recursos e Información en Español Sobre COVID-19: 8/6/20
After a phone line outage, the Williamson County Health Department Franklin Clinic phone lines are now operational. 8/6/20
If you are looking for a consolidated list of local COVID-19 data reports and dashboards, visit 8/6/20
Check out Williamson Inc's COVID-19 business resource page, with links to crisis plans, templates and more: 8/6/20
When was the last time you disinfected your cellphone, laptop or other high touch surface? Now is a great time to wipe them down! 8/5/20
The Williamson Health Dept Franklin Clinic phone lines are still down. Call (615) 595-4880 until further notice. 8/4/20
Mayor Issues Mask Mandate Extension until August 29th - 8/3/20
Gov. Lee Signs Executive Order to Allow Contact Sports, Extend Local Authority for Mask Requirements - 8/1/20
The Health Dept.Franklin Clinic phone lines are down. If you need to contact them, call the Williamson Public Info Line at (615) 595-4880. 7/30/20
NOTICE: The phone lines at the Williamson County Health Department Franklin Clinic are down. They are working to restore services. 7/30/20
Wondering how the TN Dept. of Health manages COVID-19 data? Read their FAQ page: 7/28/20
Watch FranklinTomorrow's Breakfast with the Mayors, covering local COVID-19 updates, tourism, schools and more: 7/28/20
Dr. Deborah Birx, Gov. Bill Lee hold COVID-19 press briefing - 7/27/20
Williamson County Health Dept. Updates: Changes to Isolation Period, Receiving Test Results - 7/27/20
Watch Williamson County Schools Reopening Plan Announcement LIVE at 2:30 PM here: 7/23/20
Expecting to receive COVID-19 test results? Answer the call from the health dept! They never ask for financial or social security info. 7/22/20
State Department of Health COVID-19 Spanish Language Resource Webpage Now Available - 7/22/20
COVID-19 Statement from Williamson Medical Center - 7/17/20
The Williamson County COVID-19 testing site will be CLOSED on July 17 - 7/16/20
After a phone line outage, the Williamson County Health Department phone lines are now operational. 7/15/20
TN Department of Health added a new graph on their page to reflect COVID-19 trends by ZIP code - 7/14/20
Watch our NEW video about the Williamson County Declaration, requiring face masks/coverings - 7/13/20
Williamson County Schools releases Reopening Framework - 7/9/20
Have a question regarding the current County Executive Order? Find our list of frequently asked questions here: 7/9/20
NEW Addendum to Declaration of Public Health Emergency by Williamson County Mayor - 7/9/20
‪Have a question? The Williamson County Public Information Line is staffed and ready to answer! Call (615) 595-4880, Mon - Fri from 9 - 4. 7/8/20
The phone lines at the Williamson County Health Department are down. They are working to restore services. 7/8/20
Car tag appointments through the County Clerks Office are no longer required, Available M - F from 8 - 4:30 PM - 7/8/20
City of Franklin Blue Bin Recycling program coming back on July 13! For more information, visit - 7/7/20
NEW FAQ page regarding face covering requirement in Williamson County - 7/7/20
Operating a business in Williamson? Downloadable mask requirement signage and links to the County Exec. Order here: 7/6/20
VisitFranklin Launches #WearAMask Campaign, Distributing Free Masks at Visitors Center - 7/6/20
If you are in need of a cloth face mask, FREE masks are being distributed at the Williamson Ag Center, Mon - Fri from 8:30 AM - 12:30 PM. 7/6/20
County Mayor Issues Exec. Order Regarding Face Coverings: 7/6/20
The COVID-19 testing site at the Williamson Agricultural Center is closed today, July 3rd. Testing will resume on July 6th. 7/3/20
Deadlines Extended to Apply for COVID-19 Food and Emergency Cash Assistance, information here: 7/1/20
Williamson Parks and Recreation to Expand Operation Hours and Programs: 7/1/20
Gov. Lee signed 3 new orders, find them here: 6/29/20
Williamson County Health Department Hits Record Number of COVID-19 Tests Completed - 6/29/20
Williamson County COVID-19 Testing Site Changing Hours of Operation: 6/26/20
Williamson Parks and Rec Opens New Amenities at Indoor Sports Complex in Brentwood - 6/26/20
To view the TN Department of Health's daily COVID-19 data report, including county level information, visit 6/23/20
Holds-2-Go launches on Monday, June 22 at the Williamson County Public Library System - 6/22/20
Joint Statement from the Williamson County Health Department and the Williamson Medical Center - 6/18/20
Gov Lee Issues Executive Order 49, An Order Amending Requirements Concerning Long-Term Care Facility Visitations - 6/16/20
Financial Assistance Available for Families That Qualify for Free and Reduced School Lunches - 6/15/20
Tennessee Department of Health Updates Reporting for COVID-19 Cases and Tests - 6/12/20
Free cloth mask distribution resumes at the Williamson County Ag Center, Mon - Fri from 10 AM - 2 PM: 6/11/20
Limited Visitation at Tennessee Long-Term Care Facilities Will Resume Under New Guidelines - 6/10/20
To view the TN Department of Health's daily COVID-19 data report, including county level information, visit 6/10/20
The City of Franklin BOPAE drop off location is reopening Monday, June 15 - 6/9/20
Free COVID-19 drive-through testing continues at the Williamson County Ag Center, M - F from 10 AM to 2 PM - 6/9/20
Williamson County Government Office Hours and Operational Changes as of June 1st - 6/5/20
Governor Bill Lee Announces Use of Federal Coronavirus Relief Funds for Businesses - 6/2/20
Williamson Public Library Opens Facilities with Modifications to Hours and Services: 6/2/20
Franklin Special Schools Continue Drive-Thru and Bus Delivery for Free Meals During Summer, updated info here - 6/1/20
Williamson County Animal Center (WCAC) in Franklin and dog park will resume its regular public hours Monday, June 1, 2020. 6/1/20
Williamson Parks and Rec to Begin Limited Programs and Open Additional Facilities and Amenities Beginning June 1: 6/1/20
Mask distribution at the Williamson Ag Center has been canceled until further notice. Free testing continues Mon - Fri from 10 AM - 2 PM.
Williamson County Health Department Suggests Limiting Carpools to Drive-Through Testing Site Whenever Possible - 5/29/20
Fairview City Hall Closed to Public On Court Days - 5/28/20
Tennessee’s Economic Recovery Group Issues New Guidance for Noncontact Sports, Summer Camps, and Higher Education - 5/28/20
Tennessee Pledge Updated With Swimming Pool and Summer Day Camp Guidelines - 5/27/20
John P. Holt Brentwood Library Re-opening on Tuesday, May 26, for more details visit: 5/26/20
FREE drive-thru COVID-19 testing and mask distribution continues at the Williamson Ag Center, Mon - Fri from 10 AM - 2 PM. No appt. needed. 5/26/20
Gov Lee Signs Executive Order 38, Expanding Number of Tennesseans Who May Return to Work - 5/22/20
Williamson County COVID-19 Testing Site Closed for Memorial Day - 5/21/20
Economic Recovery Group Issues Updated Guidance for Restaurants and Retail, Allows Large Attractions to Open - 5/21/20
Watch Williamson County's "Stop the Spread" public service announcement: 5/19/20
New Williamson Medical Group Surgical Services Clinic Open for Elective Surgeries: 5/19/20
Williamson Parks and Rec Announces Modified Reopening of Indoor Pools For Lap Swimming Only on Monday, May 18 - 5/18/20
COVID-19 drive-through testing and mask distribution continues at the Williamson County Ag Center, Monday through Friday from 10 AM - 2PM. 5/18/20
OneGenAway hosting free drive-through food and cloth mask distribution event for those in need: 5/15/20
Recovery Group to Lift Capacity Restrictions on Restaurants and Retail, Allow for Large Attractions to Open: 5/15/20
Tune in to the City of Franklin’s first-ever Virtual State of the City tonight at 6 PM - 5/15/20
Need a mask? Stop by the Williamson County Ag Center (4215 Long Lane) to receive a FREE cloth mask from 10 AM - 2 PM on weekdays.

In accordance with Gov Lee’s Tennessee Pledge, Williamson County has implemented new building entrance guidelines: 5/13/20
Williamson County Clerk’s Office Promotes Online Services: 5/11/20
Williamson County Solid Waste Begins Phased Reopening for COVID-19 Impacted Services - 5/11/20
COVID-19 drive-through testing and mask distribution continues at the Williamson County Ag Center, Monday through Friday from 10 AM - 2PM. 5/11/20
Williamson County Parks and Recreation talks about gradual reopening plans: 5/08/20
Brentwood Library Curbside Pick-up to Begin Monday May, 11: 5/08/20
Gov Lee Issues Order 35, Allowing Reopening of Small Group, Non-Contact and Recreational Venues: 5/08/20
New Reopening Guidelines for Lodging, Manufacturing, Office Buildings, Recreation, and Construction Worksites: 5/06/20
Gov. Lee Issues Exec Order 33, To Allow Reopening of Close Contact Services Pursuant to Safety Guidelines: 5/06/20
Cloth Masks to be Distributed at the Williamson County Agricultural Center COVID-19 Testing Site: 5/06/20
For information on Williamson County vehicle registration and emissions testing, visit: 5/05/20
Williamson County Health Department COVID-19 Testing Continues Monday Through Friday - 5/04/20
TN Office of Faith-Based & Community Initiatives Releases Guidance on Reopening Houses of Worship: 5/01/20
Close contact businesses, like hair and nail salons, are able to reopen on May 6. Gov Lee’s reopening guidelines: 5/01/20
Williamson Medical Center Plans to Resume Elective Surgeries on May 4: 4/30/20
Williamson County Parks and Recreation to Gradually Re-Open Recreation Facilities: 4/30/20
Williamson County Schools Conducts Internet Access Survey, District to Call Households on Thursday, May 7 - 4/30/20
Governor Bill Lee signed Executive Order 31 on April 29, an order limiting non-emergency dental procedures: 4/30/20
Williamson County Public Library Re-Launches Library 2 Go Service - 4/29/20
Gov Lee issued Executive Order 30 on April 28. The COVID-19 Bulletin regarding the order can be found here: 4/29/20
Brentwood Relaunches County-wide Interactive Restaurant Map Featuring Dine-In Options: 4/29/20
Gov Lee announced that gyms will be able to open on Friday, May 1. More information can be found here: 4/28/20
Williamson Medical Center’s message about current operations, health reminders, blood donations, and more: 4/28/20
Mayor Dr. Ken Moore and Williamson Mayor Anderson to discuss current events during Franklin Tomorrow livestream: 4/27/20
Are you visiting, working for, or reopening a restaurant today? Read Gov Lee's general reopening guidelines here: 4/27/20
COVID-19 testing available today at the Williamson County Ag Center from 9 AM -12 PM with little to no wait time. 4/25/20
Governor Bill Lee Issues Reopening Guidelines: 4/24/20
To watch Governor Bill Lee's Media Briefings online, visit 4/24/20
Williamson County Offices Moving Toward A Phased Reopening Of Offices: 4/22/20
COVID-19 Drive-Through Testing Event Scheduled For Saturday, April 25th: 4/22/20
City of Franklin Extends Stay at Home Order by 7 days, effective April 22, 2020: 4/22/20
Franklin Visitor Center Raising Funds for Small Businesses: 4/22/20
Gov. Lee Announces Safer at Home Order Will Expire April 30: 4/20/20
COVID-19 Drive-through Testing Sites Relocated Due To Increased Community Turnout: 4/19/20
Williamson County Animal Center Announces New April Rabies Clinic Dates: 4/17/20
ReadyRosie partners with TN to provide free, at-home activities for children, ages birth through 3rd grade - 4/17/20
Franklin Special School District and Williamson County Schools Closed through end of school year - For more info, visit or 4/16/20
COVID-19 Drive-Through Testing Event Scheduled For Williamson County Saturday, April 18th: 4/15/20
City of Franklin Stay At Home Executive Order Renewed, See What's New: 4/15/20
Williamson Inc. Collecting Business Impact Information. For resources and more, visit - 4/14/20
Gov Bill Lee Extends Current Stay At Home Order Until Thursday, April 30: 4/13/20
If you have lost benefits and need healthcare or WIC services, contact the Williamson County Health Department - 4/13/20
New Franklin Special School District Food Distribution Schedule - 4/10/20
Williamson Medical to Support Blood Assurance Drive Seeking Plasma Donations from Recovered COVID-19 Patients: 4/9/20
Weekly Telephone Check-in Service Offered to Seniors (60+) During COVID-19 Incident: 4/9/20
Williamson COVID-19 Public Information Line will not be operating on Fri, April 10. For news and info, visit 4/9/20
City of Franklin Stay At Home Executive Order Renewed, See What's New: 4/8/20
24/7 WiFi Available Throughout the City of Spring Hill: 4/8/20
Williamson County Government Operational Changes: 4/6/20
Coronavirus Scam Alert: 4/6/20
New CDC Guidance on the use of face masks: 4/4/20
For the State of Tennessee list of Essential and Non-Essential Activities and Services, read Executive Order 22: 4/3/20
Link to Governor Bill Lee’s Executive Order 23: 4/3/20
Gov Lee to sign Executive Order 23, Requiring Tennesseans stay home unless they carry out essential activities: 4/2/20
Franklin Fire Department Establishes Temporary Fire Stations to Reduce COVID-19 Exposure Risk: 4/2/20
Per the Governor's new executive order, Williamson County Library 2 Go Service Suspended: 4/2/20
For daily updates on current State and County COVID-19 case totals and more, visit: 4/1/20
Williamson Economic Development talks about SBA Loans and Business Resources: 3/31/20
In an effort to assist Franklin residents and students, the City offers free public Wi-Fi at designated locations: 3/31/20
Williamson County Emergency Management Launches COVID-19 Public Information Line: 3/30/20
Assessment, Testing and Clinic information from the Williamson County Health Department: 3/30/20
Williamson County Public Library Launches Library 2 Go Service - 3/28/20
Effective March 28th, Williamson County Solid Waste Centers are only accepting household waste and recycling: 3/27/0
Text "Williamson" to 741741 to reach a crisis counselor if you or someone you know might need it - 3/27/20
City of Franklin Park: Green Spaces Open, Close-Contact Spaces Closed - 3/26/20
Brentwood’s Interactive Map Now Open to All Williamson County Restaurants - 3/26/20
Know a Veteran? They should call before visiting a VA facility. Virtual options may be available - 3/26/20
Franklin Special School District Closed through April 24: 3/24/20
Williamson County Schools will be closed through April 24 - 3/24/20
City of Brentwood is launching an “Open for Takeout” initiative: 3/24/20
Animal Center's latest updates regarding, rabies/microchip clinics, and new adoption process: 3/24/20
Message from the Williamson County Health Department: 3/24/20
Seeking employment? Check out Visit Franklin's list of businesses that are currently hiring: 3/24/20
Thompson’s Station Declares State of Emergency - 3/24/20
Thompson’s Station Declares State of Emergency - 3/23/20
City of Fairview Declares State of Emergency: 3/23/20
Check out Williamson County Emergency Management's FAQ page:
For updates, cancellations, and closures for the City of Spring Hill, visit: 3/23/20
Gov. Bill Lee Signs Executive Order Mandating Alternative Business Models for Restaurants and Gyms, Lifts Alcohol Regulations: 3/22/20
FEMA has launched a COVID-19 rumor monitoring website: 3/21/20
New Williamson County Facility Closures: 3/20/20
City of Brentwood Declares State of Emergency - 3/20/20
City of Franklin TN Declares State of Emergency - 3/20/20
Food Services to help Williamson County Schools Families: 3/20/20
Free food service for children 18 and under offered by the Franklin Special School District: 3/20/20
For up-to-date information on City of Franklin services and other resources during the Covid-19 outbreak, visit 3/19/20
While you are already on your phone, consider wiping it down with a disinfectant! The Centers for Disease Control and Prevention considers your phone a high-touch surface. 3/19/20
For Williamson County closures, cancellations, and more, visit