I am a business owner and have posted the required signage in my business. However, some customers simply refuse to wear a mask. What should I do?

We suggest that you advise your customer that the law requires that you enforce the order for face coverings within the public areas of your establishment, and that if they are not willing to wear a face covering, you would ask that they leave the premises and return on another occasion after the mandate is lifted.  While we recognize that it is difficult to refuse a customer, most customers will understand your position if you inform them that as a business owner, you can be subject to enforcement action if you fail to require compliance in your establishment.  Of course, if the customer falls within one of the exceptions in the order, you may allow them admittance without a face covering.  If a customer refuses to wear a mask and refuses to leave the premises, law enforcement can be called to assist you.

Disclaimer:  These FAQs are an attempt to give general answers related to Williamson County’s interpretation of the Order requiring wearing of face coverings.   They do not constitute legal advice and if you have specific questions about your individual situation that cannot be answered in general terms, you should consult your own legal counsel.

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1. Why are face coverings required in Williamson County?
2. Where are Williamson County citizens required to wear a face covering?
3. What is a “commercial business establishment” under the Order?
4. Do I have to put a face covering on my child?
5. Do I have to wear a face covering if I have a medical condition or breathing problem that makes it unsafe for me to do so?
6. Do I have to provide medical documentation if I am unable to wear a face covering due to a medical condition?
7. Do I have to wear a face covering when I am outdoors?
8. Do I have to wear a face covering when I am at home or in my car?
9. I am a business owner. If a customer comes to my establishment and says they cannot wear a mask due to a medical condition, am I required to have documentation of the condition?
10. I am a business owner and would like to offer a separate accommodation for individuals who claim they cannot wear a mask due to a medical condition, such as curbside delivery rather than in-store
11. I am a business owner and have posted the required signage in my business. However, some customers simply refuse to wear a mask. What should I do?
12. I have a carry permit. Am I violating the law if I wear a face covering while carrying my permitted weapon?
13. Do I have to wear a mask to church?
14. Do I have to wear a mask to vote or register to vote?
15. If I am in a business or other location where the mask order is not being enforced, and wish to report the violation, how should I do that?
16. How is the law enforced?
17. A Class A misdemeanor seems like a pretty significant charge for this kind of violation (possible fine of $250-$2500 and up to 11 months, 29 days in jail). While is the penalty so severe?